BPO is the outsourcing of work to SSA with the objective of

• Freeing up the organizations time to do more critical work
• Cost savings
• Business efficiency and economies of scale
• Increase shareholder’s value

Some of the business areas that are most likely candidates for outsourcing are as follows

HR	Accounting	Customer services	Transaction Processing	IT operations
Benefits Administration	Billing services	Telemarketing	Credit cards/Debit cards processing	Help desk/call center
Payroll processing	Accounts receivables/Payables	Inbound calls management for service/support	Procurement	Data Analytics and operations
Hiring and recruitment	Book keeping & General accounting	Order processing & customer feedback mgmt	Logistics management	Knowledge management
Employee needs management	Auditing	Marketing and selling services	Paper automation and data entry	Upgrades and Updates

Key steps for a successful BPO project:

We will help you navigate the maze of Business Process outsource, step by step by setting up pilots along the way

• Business and Business Process understanding
• Documentation
• Onsite pilot for couple of months
• Overseas Transition Management
• Knowledge Transfer & Management
• Operational start
• Production
• Periodic reviews and management
• Delivery
• Audits and feedback